In this episode, we debate whether “the customer is always right.” As a business owner, how knowledgeable are you about your responsibilities to your client/customer? Additionally, when you’re the customer to a vendor you work with or you’re the consumer in your everyday life, is the approach you use when you’re dissatisfied really getting you what you want? Before you post that next Twitter rant (or respond emotionally to a rant you received), get the resources and perspectives that help protect your bottom line!
Sources for more information:
- Solving Consumer Problems | Federal Trade Commission https://www.consumer.ftc.gov/articles/0228-solving-consumer-problems
- How to Complain and Get Results https://www.wikihow.com/Complain-and-Get-Results
- A Global View Of ‘The Customer Is Always Right’ https://www.forbes.com/sites/blakemorgan/2018/09/24/a-global-view-of-the-customer-is-always-right/#6e1dbc2a236f
- 3 Reasons Difficult Customers Are Good for Business https://www.forbes.com/sites/nicoleleinbachreyhle/2015/03/21/3-reasons-difficult-customers-are-good-for-business/#10c25372473d